Privacy Policy

Privacy Policy – Shuttr

Effective Date: 01.08.2025

Shuttr (“we”, “our”, “us”) is committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy outlines how we collect, use, disclose, and store your personal information when you interact with us via our website or services.

1. What Personal Information We Collect

We may collect personal information including, but not limited to:

Full name
Phone number
Email address
Residential or installation address
Payment or billing details (where applicable)
Information about your property for quoting or installation
Any other information you provide via our website, forms, calls, or emails

2. How We Collect Your Information

We collect personal information when you:

Make an enquiry via our website contact form
Request a quote or site visit
Call, email or message us
Subscribe to our newsletters or promotions
Interact with us on social media
Purchase products or services from us

3. Why We Collect Your Information

We collect, use, and store your personal information to:

Provide blinds, shutters, and related services to you
Process quotes, orders, or bookings
Communicate with you regarding your enquiry or project
Send invoices and process payments
Improve our website and customer experience
Market our products and services (only with your consent)

4. Disclosure of Your Personal Information

We may disclose your information to:

Employees, contractors, or subcontractors for service delivery
Service providers such as IT, marketing, or accounting support
Legal, regulatory, or law enforcement authorities when required by law

We do not sell, rent, or trade your personal data to any third parties.

5. Storage and Security

Your information is stored securely using physical, electronic, and procedural safeguards. We take reasonable steps to prevent:

Unauthorised access
Disclosure
Modification
Misuse or loss of your information

6. Access and Correction

You may request access to or correction of your personal information at any time by contacting us at:
📧 [Your Email Address]
📞 [Your Phone Number]

We will respond within a reasonable timeframe in accordance with the Privacy Act.

7. Cookies and Website Analytics

Our website may use cookies and analytics tools to improve user experience and monitor performance. This may collect non-personally identifiable data such as IP address, device type, browser type, and browsing behaviour.

8. Marketing Communications

If you opt in to receive updates or promotional offers, we may contact you via email or SMS. You can opt out at any time using the unsubscribe link or by contacting us.

9. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites and recommend reviewing their privacy policies independently.

10. Updates to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website with the revised effective date.

11. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy, please contact:

Shuttr
Email: [Insert Contact Email]
Phone: [Insert Phone Number]
Location: [Insert Address], NSW, Australia